Alabama Quality Initiatives
Blue Cross and Blue Shield of Alabama is committed to the development, implementation, administration and monitoring of programs designed to promote the delivery of quality healthcare and services. As a result, Blue Cross maintains a Quality Management (QM) program designed to promote compliance with applicable standards and regulations by systematically monitoring, evaluating and improving the care and service delivered to customers while focusing on health status, health outcomes and experience.
Important Information for Providers
This brochure highlights information that providers will find helpful regarding Blue Cross policies and practices for Quality Management. Topics include: Member’s Rights and Responsibilities, Prescription Drug Guides, Behavioral Health Services, Practitioner Rights, Access to Utilization Management Staff, Provider Financial Incentives Policy, Case Management, Clinical Practice Guidelines and Disease Management.