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Manuals

Manuals

The Blue Cross and Blue Shield of Alabama manuals list general program guidelines and information. Navigate to the appropriate manual listed below to find specific information about general services, billing requirements, coding guidelines or important contact information.

Additional Operational Policies are listed under Policies & Guidelines.

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Medicaid Claims Handling for Medicaid Members
Blue Cross and Blue Shield (BCBS) Plans currently administer Medicaid programs in California, Delaware, Hawaii, Illinois, Indiana, Kentucky, Michigan, Minnesota, New Jersey, New Mexico, New York, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Virginia and Wisconsin as a Managed Care Organization (MCO), providing comprehensive Medicaid benefits to the eligible population. Because Medicaid is a state-run program, requirements vary for each state, and thus each BCBS Plan.