Blue Cross offers provider-administered drug copay assistance for members through HelpScript, an independent company. 

Manufacturer copay assistance offers savings for eligible members who are prescribed specific provider-administered specialty drugs. Manufacturer copay assistance may improve adherence and clinical outcomes by ensuring eligible members have access to these drugs at no cost. 

Provider Responsibilities  

• Check ProviderAccess Eligibility and Benefits or your practice management software to determine if HelpScript participation and/or drug precertification is required for your patient. 
• If required, initiate precertification through the pre-service review process. You will receive a letter if precertification is approved.
• If your patient has not yet enrolled in manufacturer copay assistance, HelpScript will mail enrollment materials to your patient. A HelpScript Patient Advocate will contact to your patient by phone to help enrollment and answer any questions. Encourage your patient to speak with HelpScript and enroll in manufacturer copay assistance.
• HelpScript may contact your office for assistance with reaching your patient about enrollment and/or to provide you with the necessary documentation required by the manufacturer for the copay assistance program.  

Once your patient is enrolled, a HelpScript Patient Advocate will contact your office to provide additional details including how you will receive copay assistance funds from the manufacturer.   

• Look for a fax verification from HelpScript confirming your patient’s enrollment. 
• Submit a medical claim to Blue Cross for primary payment. 

If you have questions about HelpScript, call the appropriate number for your patient's group:
 

HelpScript is an independent service administrator that facilitates member enrollment for provider-administered drug copay assistance coordination and reporting for Blue Cross and 
Blue Shield of Alabama, an independent licensee of the Blue Cross and Blue Shield Association.