This section provides Behavioral Health services information for providers. The information listed below is not all inclusive. Be sure to always check your patient's benefits in Eligibility & Benefits or your practice management system. 

Blue Choice

Blue Choice providers who need assistance with provider enrollment and contracting, clinical criteria, precertifications, standards of care and related matters should contact Lucet at 1-888-611-6285, Option 3.

For Blue Choice providers who have claims status or remittance questions, first review the information on ProviderAccess, then contact Customer Service.  Blue Choice providers can also contact us at 1-866-904-4130.

Expanded Psychiatric Services

Expanded Psychiatric Services (EPS) providers who need assistance on EPS patients should contact Lucet at 1-888-611-6285, Option 3.

Lucet

Practitioners may receive assistance from a behavioral health professional in treating their Blue Cross patients with behavioral health needs. Make a case management referral, arrange a call with a psychiatrist, or seek any other behavioral health assistance, by calling Lucet’s physician help line at 1-855-339-1598. This line is available 24 hours a day, 7 days a week, including holidays.

Providers who need to refer inpatient behavioral health patients can call the Discharge Planner Hotline at 1-800-765-9124. This direct line connects to our Clinical Support Team that will conduct a screening and schedule a follow-up appointment with the patient. 

For general information on our Behavioral Health programs, such as provider manuals and toolkits, see Lucet’s website. 

Out-of-Network Providers

Out-of-Network providers with questions about Behavioral Health should call Customer Service at 1-205-733-7016.

Additional Information

Major Depression Guideline for Initial Outpatient Treatment of Adults, 2015

Source: American Psychiatric Association and collaboration with Lucet

Importance of Follow-Up After Hospitalization for Mental Illness
Source: National Committee for Quality Assurance (NCQA)

Lucet is an independent company offering behavioral health solutions and services on behalf of Blue Cross and Blue Shield of Alabama.