Resources

Care Alerts notify providers when an attributed patient has an emergency room visit or is admitted to or discharged from a hospital.

Physicians, nurse practitioners, nurse-midwives, and physician assistants in the specialties listed below can subscribe to receive the following types of alerts about their patients: emergency room visit, hospital admission and/or hospital discharge. You can also select how messages are received (i.e., direct message*, secure email, and/or fax). 

Care Alerts include the admitting diagnosis, facility name, event type and date. There are two types of Care Alert notifications: 

• Care Alert notifications for all Blue Cross patients, including Blue Advantage 
• Care Alert notifications for Blue Advantage^® patients with multiple high-risk conditions  

Benefits of Receiving Care Alerts

• Patient care management is improved through:
  • Awareness of patient care received outside your office.
  • Opportunities identified to close gaps in patient care.
  • Better transition of care after hospital discharge.
• Primary Care Select Incentive Program 
  • Follow-Up After Emergency Department Visit for Mental Illness (7 days)
  • Follow-Up After Emergency Department Visit for Mental Illness (30 days)
  • Follow-Up After Emergency Department Visit for Alcohol and Other Drug Dependence (7 days)
  • Follow-Up After Emergency Department Visit for Alcohol and Other Drug Dependence (30 days)
• Blue Advantage Primary Care Incentive Program 
  • Medication Reconciliation Post-Discharge Measurement
  • Follow-Up After Emergency Department Visit for Patients With Multiple High-Risk Conditions (7 days)

Direct messaging is a technology standard required by the Office of the National Coordinator (ONC)-certified EMR solutions for the secure exchange of clinical information via the Internet.

ProviderAccess Administrators: Enroll Providers Online for Care Alerts

1. Log in to ProviderAccess.
2. Click "Users" in the upper right corner of the screen.
3. Select the tab labeled, "Care Alerts."

*Direct messages are similar to email but are delivered right to your electronic medical record (EMR) system securely and in near-real time. Contact your EH=MR vendor to obtain a Direct messaging address if you do not already have one.

Additional Resources:

Care Alerts – Bridging Gaps for Better Patient Outcomes