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In collaboration with Expion Health, an independent company, Blue Cross offers provider-administered drug copay assistance for members through HelpScript.

HelpScript offers savings through copay assistance for eligible members who are prescribed specific provider-administered specialty drugs. This copay assistance will ensure that these members continue to have access to these drugs at no cost, which can improve adherence and clinical outcomes. Eligible members are required to enroll in HelpScript per group benefits for provider-administered drugs in scope for this program. 

Provider Responsibilities  

• Check ProviderAccess Eligibility and Benefits or your practice management software to determine if HelpScript participation and/or drug precertification is required for your patient. 
• If required, initiate precertification through the pre-service review process. You will receive a letter if precertification is approved.
• If your patient has not yet enrolled in HelpScript, enrollment materials are mailed to your eligible patient.  A HelpScript Patient Advocate will also reach out to your patient by phone to facilitate enrollment and answer any questions they may have. 
• Your office may be contacted by HelpScript for assistance in getting in touch with your patient for enrollment and/or to provide documentation required by the manufacturer for the copay assistance program.  

Once your patient is enrolled, a HelpScript Patient Advocate will contact your office to provide additional details including how you will receive copay assistance funds from the manufacturer.   

• Look for a fax verification confirming your patient’s HelpScript enrollment. 
• Submit a medical claim to Blue Cross for primary payment. 

If you have questions, call the appropriate number for your patient's group:

HelpScript is an independent company that provides provider-administered drug copay assistance coordination and reporting for Blue Cross and Blue Shield of Alabama, an independent licensee of the Blue Cross and Blue Shield Association.